Talk to the PRABHU365 Team
Questions about a bet, a bonus or your balance? Our support desk is here to help players across Nepal. The fastest route is live chat, available from the gold chat bubble on every page of the site and inside the app.
Chat agents can check your account, explain bonus terms, track a pending withdrawal and walk you through verification. For security, they will never ask for your password.
Email and Contact Form
For issues that need documents or a longer explanation, use the contact form on this page. Choose a topic, describe the problem and attach screenshots if they help. You will receive a reply to the email address registered on your account.
Include your username, the date and time of the issue and any transaction or bet reference. That way we can resolve things in one reply rather than several.
Before You Get in Touch
Many answers are already in your account. The cashier shows the status of every transaction, the bet history lists each settled and open bet, and each promotion has its own terms card.
If a withdrawal is pending, check that your account verification is complete. Unverified accounts are the most common reason for delays.
Complaints and Account Safety
If you are unhappy with how something was handled, say so in chat or through the form and ask for your case to be escalated. A senior team member will review it and reply in writing.
If you believe someone else has accessed your account, contact us immediately and change your password. If you need help controlling your gambling, ask for a time-out or self-exclusion and we will apply it straight away.